Anyone wanna read my email with Amazon?

[Kenneth]

Apparently they closed my account because I was asking for too many refunds and what not but...

Today I got this email from Amazon

Hello,

A careful review of your account indicates that you've requested refunds/promotional certificates on a majority of your orders for a variety of reasons.

In the normal course of business, we expect there may be occasional problems. However, the rate at which such problems have occurred on your account is extraordinary, and it cannot continue. Effective immediately, your Amazon.com account is closed, and you will no longer be able to shop in our store.

All other accounts related to yours have also been closed. If you were to open a new account, it would also be closed. We will not accept the return of any additional orders placed under a new account, and we won't issue further refunds for those orders. We appreciate your cooperation.

Going forward, any questions must be directed to [e-mail]. Please do not contact Amazon's Customer Service department, as they will no longer be able to assist you.

Best regards,

Account Specialist
Amazon.com
I'll start by pointing out with this line,

A careful review of your account indicates that you've requested refunds/promotional certificates on a majority of your orders for a variety of reasons.


Now, a request means that I ask for something and you can say no, it's not like I waived a gun at your website demanding for my money back, secondly your chat reprecentatives has offered me these refunds/replacement orders/promotion certificates in the past so I never thought there was any harm in asking for a quicker way to get a refund and still give amazon quicker money do you?
Thirdly and finally stop blaming your customers for your mess ups and actually start caring about what they say I've had very rude experiences with some of your chat reps where they left instead of hearing advice which may help them.

Now you can either re-enable my account and we can continue to do business and or can admit that this is a mess up on your end and leave me alone with this nonsense.

Hope you have a nice evening and hope to hear from you soon.

[Kim]

Amazon suck big time, they make too many cockups and they just don't care.

[rubix]

That sucks, majorly!

[Obsidian²]

Reason not to use Amazon showcase # 3950445

I HATE AMAZON

[Cam]

Well that sorta fails. What's the point in refunds if you can't use them without getting banned

[Kenneth]

Part 2 Chat conversation:
You are now connected to Jose David from Amazon.com.
Me:Hello
Jose David:Hello, my name is John. I'll be happy to help you.
How can I assist?
Me:I'm not sure if my messages are getting transferred to account specialists but their still calling me a liar and won't help me.
Jose David:Have you sent them the info they requested?
Me:Yes I have tried to do everything I can.
Jose David:Well I do see the info got to them and they're evaluating your case. Unfortunately there's nothing we can do to speed up the process.
Me:They have already sent me an email and they keep saying that FedEx is right and I'm wrong.
Jose David:Have you sent them an email about that?
Me:Yes, and they closed my account because all chat reps do is suggest me replacement orders/refunds when I have bad orders and then say I abuse their policies when I rarely ask.
And I'm thinking how is this my fault when I have no control over creating replacement orders?
Jose David:In this case I would advise you to create a new account because even I forward the info to them, they will send you an email with the same info you were sent before.
Me:If I create a new account, have bad orders, and tell you guy's about it they'll just cancel it and all this will start over again and I'll get blamed
Jose David:I understand why you feel that way, unfortunately, that's all that can be done at this point.
Me:I feel I don't deserve any of the treatment I've been getting I'd just like a refund for my bad order and I can show proof that it was placed.
Jose David:The problem is that since the account is on hold I have no access to it nor any of the orders.
Me:I still say their being unfair, unreasonable and they're should be someone I can speak with that are above them
Jose David:Well, they only work via email, it's a totally different department so nobody in my department will be able to do anything about that. All I can do is send a form to request them to contact you and you might be able to work something out.
Me:But yet you have control over putting my account on hold right?
Jose David:We can't place an account on old, only an account specialist can.
hold*
Me:So an account specialist randomly looked at my account and put it on hold?
Jose David:If your account was placed on hold because of abuse with replacements or refunds it means that a reprecentative reported you, they looked into it and noticed the same.
Me:So they reported me for what they did?
Jose David:I can't really answer that because like I said, I have no access to the account so I don't know exactly what happened or why it was placed on hold.
Me:Alright can you answer me this, does a member have control over giving them selfs refunds and or replacement orders?
Jose David:I don't think so.
Me:So all I can do is ask a chat rep to do that right?
Jose David:Right.
Me:And they have the right to deny me this?
Jose David:Yes.
Me:So how is this a good excuse to close my account if they keep agreeing to do this when all I do is ask?
Jose David:I assume they preferred to avoid any sort of confrontation and just decided to go with it.
Me:You can not blame me for this if you agreed to do it and also agreed that they can say no I hope you forward this conversation to an account specialists.
Jose David:Sure, I'll be including this info in the form. Is there anything else you needed help with?
Me:No you can't.
Jose David:Ok, enjoy the rest of your day!

[Cam]

No you can't

Loves that part xD